Returns & refunds
Not quite right? Here's how we make it easy.
Return window
7 days from delivery
Condition
Unworn, with original packaging
Refunds
Within 5 to 10 business days
How to return an item
Step 1
Contact us
Tell us your order number and the shoe you want to return within 7 days of delivery.
Step 2
Pack it up
Place the shoes back in their original box or packaging, unworn and in the condition you received them.
Step 3
Send it back
We'll tell you how to get the pair back to us, and confirm when it arrives.
Step 4
Get your refund
After we inspect the shoes, your refund is processed within 5 to 10 business days.
What we can take back
- Unworn shoes in their original packaging
- Shoes that arrived damaged or faulty
- The wrong style or size was sent
- Requested within the return window
What we can't take back
- Shoes that have been worn outdoors or show wear
- Items without their original packaging
- Requests made after the return window
- Custom or made-to-order pairs, unless faulty
Returns questions
Can I exchange for a different size?+
Yes. Contact us within the return window and we'll arrange an exchange, subject to the size being in stock. If it isn't, we'll offer you a refund.
Who pays for return delivery?+
If the shoes were faulty or we sent the wrong item, we cover the return. For other returns, the customer covers the delivery back to us.
How will I get my refund?+
Refunds go back to the payment method you used at checkout, within 5 to 10 business days after we receive and inspect the shoes. Your bank may take a little longer to show it.
My shoes arrived damaged. What now?+
We're sorry about that. Contact us right away with your order number and a photo, and we'll replace or refund them.
How do I check on my return?+
Contact us with your order number and we'll tell you where it is in the process.
Ready to start a return?
Send us your order number and we'll guide you through the rest.